VIPaws Terms & Conditions

Our VIPaws Subscription is designed to keep your dog looking and feeling their best with regular grooming services. These subscription plans help to spread out the cost of grooming over a 12-month period, providing a convenient and budget-friendly way to maintain your dog’s coat and overall well-being.

Please read these terms and conditions carefully as they outline the subscription details and responsibilities for both parties.

1. Subscription Options

Customers can choose from three grooming plans based on their dog’s needs:

• Doggy Styles: 8 grooms per year – ideal for dogs that require full grooms approximately every 6 weeks.
• Top Dogs: 12 alternating full/half grooms per year – ideal for dogs that need regular maintenance to stay in tip-top condition. Appointments every approx. 4 weeks.
• Shampooches: 4 grooms per year – perfect for short/long-haired breeds that require seasonal de-shedding.

2. Payment Terms

• Subscriptions are paid in 12 equal monthly instalments.

• Payments are processed securely through Stripe. 
• Card details will be required upon signing up.

• The subscription covers all appointments within the 12-month period.
• In the event of payment default, services will be suspended or cancelled until payments are resolved.

3. Appointment Booking

• Customers may book appointments up to 6 months in advance on a first-come, first-serve basis.
• Updates regarding pre-booking windows will be shared on our social media channels.
• It is the customer’s responsibility to ensure all allocated appointments are booked and attended within the subscription period.
• Unused appointments do not roll over to the next subscription period.
• We kindly ask that you are prompt to your salon appointment to ensure the smooth running of our schedule. Late arrivals could result in your appointment being cancelled or reduced due to limited capacity in the salon. 

• For salon appointments, you should receive a text message 30 minutes before your dog is ready for collection. A grace period of up to 15 minutes will be allowed for collection, before late charges apply.

• For mobile appointments, please allow 20 minutes either side of your scheduled time for our arrival. Traffic conditions and previous customer requirements may affect our arrival time. We will do our best to keep in contact and inform you of our estimated time of arrival.
• Customers are required to inform us of any health changes or concerns about their dog prior to the appointment. For example, lumps, bumps, infections, bitch in season, kennel cough, sickness and/or diarrhoea and more
• Dogs should arrive at their appointments in good condition, brushed, and knot-free to avoid extra charges for matting.

• Additional charges may apply for heavily dirty/soiled dogs as this will require additional shampoo, time and care to remove.

4. Missed or Late Cancellations

• If an appointment is missed or cancelled with less than 48 hours’ notice, the appointment is forfeited. Replacement appointments may be booked at the customer’s expense, subject to availability. Exceptions may be made in cases of emergency at Pretty Pawsome’s discretion.

• We will endeavour to send an automated confirmation text message at the time of appointment booking. Please ensure you back this up manually into your devices calendar or a diary.
• We will endeavour to send automated reminder text messages approx. 48 hours before your scheduled appointment.  However, we cannot guarantee this, therefore you must ensure you have your appointment backed up in your own calendar or diary. Pretty Pawsome will not take responsibility for any missed appointments due to you not receiving an automated appointment reminder.

5. Grooming Conditions

• Subscriptions are suitable for well-behaved dogs that are comfortable with the grooming process.
• Puppies may join the subscription after their first full groom and once they are comfortable with the grooming process, this may take up to 3-4 full grooms.
• New customers must complete a minimum of 3 grooms before determining if the dog is suitable for the subscription service.
• Matting fees will apply if a dog’s coat is heavily matted, requiring extra time and care. Discounts do not apply to matting fee’s, and these can range from £10 – £20 depending on the severity.

• Dogs must be kept up to date with core vaccinations and flea treatments.
• Kennel cough vaccination is optional, however if administered a two-week waiting period is required before an appointment can be made, as this is a live vaccine.

6. Flea Policy

• If fleas are discovered during an appointment, the dog must be collected immediately (salon) or will be returned home (mobile service).
• An additional fee will apply to cover a rescheduled appointment, flea prevention measures, and cleaning and disinfecting the salon.
• If the customer chooses not to reschedule the appointment, it will be considered forfeited as the monthly subscription fee covers the missed appointment.

7. Grooming Team & Availability

• While we strive to keep your dog with the same groomer, this may depend on staff availability and holiday schedules.
• Booking in advance increases the likelihood of securing your preferred groomer.

8. VIPaws Benefits

• 10% Discount (Off Salon Prices)
• 10% Discount on additional services & products
• Cost of grooms spread into 12 equal monthly payments
• Priority Booking up to 6 months in advance
• No additional cost for Pampervan (Mobile Service – subject to availability & suitability)
• No Deposits required for Christmas appointments
• Complimentary Nail Clipping at every appointment
• Complimentary Teeth Clean at every appointment
• A special Christmas Gift off SantaPaws

9. Automatic Renewal & Price Increase

• Subscriptions will automatically renew after 12 months unless you inform us otherwise.

• Prices are subject to a small annual increase.
• We recognise every dog is unique and therefor; our prices vary based on: Coat type, Breed, Temperament & weight and are inclusive of VAT.

10. Fulfilment of Subscription

• If all allocated appointments are used within the 12-month period, the subscription is considered fulfilled.
• Appointment intervals can be flexible (e.g., every 5 to 7 weeks) based on availability.

11. Early Cancellation & Bereavement Policy

• If a customer cancels the subscription before the end of the 12-month contract term, they will be liable to cover any outstanding costs.
• Outstanding costs will include the difference between the monthly payments made and the full cost of the services already received.
• In the event of any overpayments, Pretty Pawsome will refund the customer for the excess amount paid.

• In the unfortunate event of a pets passing, we understand that circumstances change, therefore customers may cancel their subscription. Outstanding balances for services already received may still apply, but we will handle this with sensitivity and understanding.

By signing up for the VIPaws subscription, you agree to these terms and conditions. We look forward to keeping your furry friend looking fabulous all year long!

For any questions, please contact us directly.